- Resources & More
- General FAQs
Can I preview the music before I buy?
We want you to feel totally confident about your purchases here on the site. You can preview all of the books and sheet music as well as hear sound samples for every title offered.
Do you have teacher discounts?
We have low everyday pricing with our generous customer rewards program where you are automatically shown the lowest available price. Piano Pronto also offers regular promotions that range from percentage discounts on particular product categories, sheet music freebies, and much more. To stay updated on our current promotions make sure to join our mailing list.
Do you work with retail stores?
Yes, we’re always open to working with new retailers. You can read more in our Wholesale section and contact us for terms or more information.
Is the Piano Pronto website secure?
What are my payment options?
Our recommended method is to pay securely by credit card. You can optionally store your credit card info to your account so that you don’t have to type it in on future orders. Stored credit card information is vaulted using Braintree’s secure payment vault.
You can also make credit/debit card payments or bank transfers through Paypal.
How much is shipping and how long does it take?
Domestic (U.S.) orders: Shipping starts as low as $4 depending on the size and weight of your order. Unless you choose another method, all orders are shipped via USPS Media Mail which takes (2-14 days for arrival). If you need your order faster please use one of the faster options like USPS Priority Mail upon checkout.
International orders: We currently ship internationally to Canada via USPS. Shipping options and estimated delivery times will be shown at checkout. Delivery times vary, but are usually between 7-14 days. Remember that digital items do not require shipment and are available instantly!
Do you offer refunds?
Due to copyright policies we cannot offer refunds, returns, or exchanges on hardcopy or digital items. We encourage you to take advantage of the ample sample pages offered for each and every product. The website is designed to help you make informed decisions about your purchases. Before submitting your order, please ensure that you are purchasing the correct items.