Piano Pronto Privacy Policy
Effective Date: October 12th, 2025
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pianopronto.com (the “Site”).
Security Policy
Your privacy and security is very important to us. We take the following security measures at Piano Pronto, so you can be sure your checkout is safe and secure.
- Credit card information is sent directly from your browser to our payment processor.
- Our servers never receive, nor store, your full credit card information. Our payment processor sends us only a redacted card number, and expiration date.
- This website uses a 2048-bit TLS (SSL) certificate that is rotated every 60 days.
- We never store passwords in plain-text.
- We never sell your personal information!
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device (“Device Information”), including your web browser, IP address, and operating system. As you browse, we collect data about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with it.
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device, including an anonymous identifier and, if you are logged in, a session identifier.
- Device Fingerprinting: A unique identifier by analyzing a device’s hardware and software attributes.
- Log files: Track actions occurring on the Site, including your IP address, browser type, and operating system.
When you make (or attempt to make) a purchase, we also collect certain information from you (“Order Information”), such as:
- Name
- Billing and shipping addresses
- Email address
- Phone number
“Personal Information” in this policy refers to both Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect to:
- Fulfill any orders placed through the Site.
- Communicate with you, including order confirmation and shipment emails.
- Screen our orders for potential risk or fraud.
Sharing Your Personal Information
We do not sell your Personal Information to third parties.
We may share limited data with trusted third-party services that help us operate our business, including:
- Google services such as ReCAPTCHA, Google Maps, and YouTube. Google’s Privacy Policy
- PayPal services for processing payments. PayPal’s Privacy Policy
- MaxMind services for risk screening. MaxMind’s Privacy Policy
Do Not Track
Our Site does not alter its data collection and use practices when it receives a “Do Not Track” signal from your browser.
Your Rights
Regardless of where you live, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information (“Right to Deletion”).
You may submit a request by contacting us. We will verify your identity before processing your request and inform you of any data we are legally required to retain.
Note: Deleting your account or purchase history may permanently remove your access to previously purchased digital products, as we may no longer be able to validate your licenses or provide future updates.
Data Retention
We retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to the extent permitted by applicable law.
To provide you with access for the digital products you have purchased, and for our own business purposes such as resolving disputes, enforcing our agreements, protecting against fraud, and complying with our legal obligations, we must retain certain information related to your purchase and license history.
Legal Basis (GDPR): This retention is based on (1) performance of a contract (to provide your product license) and (2) our legitimate interest in managing licenses and preventing fraud.
International Data Transfer
If you are a resident of the European Economic Area (EEA), please note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of the EEA, including to Canada and the United States.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about our privacy practices, or to exercise your data rights, please contact us.
